Tried and tested

Sport complaints systems.

Immediation works with courts, government agencies and industry organisations to automate and transform dispute resolution and complaints. Our sport complaints systems provide participants, athletes, volunteers, and those within the sector an accessible, safe and resolution-focused mechanism to raise or escalate issues and have them resolved in a timely manner.  Our Complaints Management Modules, and our Triage, Facilitation and Dispute Resolution Services if required, are available for sports organisations globally.
“Sport NZ is proud to have partnered with Immediation to establish the first system wide Sport and Recreation Complaints and Mediation Service in Aotearoa, New Zealand. The quality of their team, commitment to innovation and belief in partnership made Immediation NZ an obvious choice for this new and complex service that our sector has needed for so long.”

- Jennah Wootten, General Manager, Sport New Zealand

SPORT COMPLAINTS & DISPUTES

Our service includes:

Immediation technology

Cutting edge technology that takes the hassle out of managing complaints and disputes processes, from inception on your website through to resolution.

Anonymous communication

Immediations's integration with Whispli enables fully anonymised complaints to be made, and whisteblowing concerns may be raised in confidence.

Triage

Our triage team are efficient and effective, providing quick access to relevant information. Empathetic listeners at heart, drawing upon years of experience in mediation, arbitration and legal proceedings.

Early facilitation

If appropriate, Immediation will commence the early facilitation process which prepares all parties for negotiation and details the conduct when proceeding with negotiations.

Dispute resolution

National, state and community sport organisations gain access Immediation's Panel of 140 online dispute resolution experts. Including panelists with many years of experience in community and high performance sports mediation.

Guidelines

A detailed, curated and iterated series of guidelines have been provisioned and adapted for various sporting organisation use cases. A quick guide is also provided for all relevant persons to quickly understand the scope of the service.

Protocols

The protocol documentation includes (and is not limited to) the processes that are following within the service, including investigations, witness and respondent interviews and report analysis.

Free yourself from technology and administration constraints, perform at your best.

purpose built
Immediation understands who you are, what you need and how you use it, so it's simple, logical and powerful to use.
Makes the tech disappear
Frees you from technology and administration constraints, allowing you to perform at your best.
operational safety net
Reduces exposure from process mistakes such as having people in the wrong rooms, accidental exposure of information or losing unsaved information.
accessibility
Enables participants across the globe to access the digital legal environment more securely, while still maintaining ease of access.
customisation
Stand out from the crowd with a customised platform experience, adapted to your organisation's use case, branding and workflows.
analytics
Make data driven decisions using module analytics. Gain valuable information on team usage, client uptake, session insights and a wide range of in-matter metrics.
MAXIMUM Security and Privacy
ISO27001 certified video and document encryption, GDPR and ethics compliant, privacy sensitive.
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purpose built
Immediation understands who you are, what you need and how you use it, so it's simple, logical and powerful to use.
Makes the tech disappear
Frees you from technology and administration constraints, allowing you to perform at your best.
operational safety net
Reduces exposure from process mistakes such as having people in the wrong rooms, accidental exposure of information or losing unsaved information.
accessibility
Enables participants across the globe to access the digital legal environment more securely, while still maintaining ease of access.
customisation
Stand out from the crowd with a customised platform experience, adapted to your organisation's use case, branding and workflows.
MAXIMUM Security and Privacy
ISO27001 aligned, video and document encryption, GDPR compliant, and privacy sensitive.