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Dispute Resolution Made Simple.

We help you manage your cases in a clear, easy-to-understand way, simplifying the process for those unfamiliar with legal systems, so you can focus on resolving conflicts quickly.

Learn more about your Alternative Dispute Resolution Platform

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Immediation - A fast, secure and trusted dispute resolution platform

Building Partnerships with Industry Leaders and the Community

  • Partner - Clio
  • Partner - CPR Dispute Resolution
  • Partner - ICDRS
  • Partner - NMAS Mediator
  • Partner Habeas
  • Partner - Microsoft
  • Partner Resolution Institue
  • Partner ODR Tech Spain
  • Partner Perfomance Laws
CPR Dispute Resolution

Your trusted partner in dispute resolution

 “The introduction of the Immediation Platform into our day-to-day operations has provided not only time savings across various case management aspects, but ease of use for our budgeting, reporting and disclosure requirements. We are able to automate necessary tasks, freeing up time to focus on other issues.”

Mia Levi, Esq.
Vice President | CPR Dispute Resolution

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A fast, secure and user-friendly dispute resolution platform

We understand disputes can be tough, but managing them doesn’t have to be.
Focus on guiding the process and resolving the issue—we’ll handle the rest.

Case Management

Case Management

Easily manage your cases, tasks, and priorities in a sleek, intuitive interface. We make viewing your cases simple, visually appealing, and exactly how you and your clients want to see it.
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Automated Intake

Automated Intake

Our guided forms simplify collecting case information, allowing you to focus on the core issue without spending unnecessary time gathering details from your clients.

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Panel Management

Panel Management

Panel management has its challenges such as coordinating selection, balancing workloads, and ensuring diversity without compromising professionalism. Let us help you handle these tasks to prevent delays and conflicts.

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Financial Management

Financial Management

Stay on top of your finances with tools that let you create invoices individually or in bulk, accept credit card payments effortlessly, easily access monthly reports, and seamlessly download them for accurate reconciliation with your accounting system.

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Something for Every ADR Professional

Something for Every ADR Professional

Whether you’re a sole practitioner, a mid-sized mediation or arbitration center, or managing high-volume consumer disputes, we provide the tools to handle any dispute resolution scenario.

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The numbers don't lie

10,344

Total Cases

8,523

Mediation cases

300

Arbitration cases

455

Hearing case

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Spend your time on what counts

Focus on delivering fair, effective, and swift outcomes for your clients, instead of getting stuck in paperwork. Help facilitate the process, guide your clients, and focus on coming to a resolution.

Automated Intake Forms

Gathering case information can be a challenge. You can create guided forms to assist throughout the process, from inquiry and case intake to collecting details during the case and at the end. We also provide pre-made templates to help you get started quickly.

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01
Automate Intake Forms

Case Management

Effortlessly manage your cases, tasks, and priorities with an intuitive, user-friendly interface. We make it easy to view your cases in a clear, visually appealing way, tailored to you and your clients.

02
Case Management

Client Portal

We know disputes can be emotional, so let us help you stay organized, set clear frameworks, and guide clients through a structured process. Provide a secure way for clients to log in, access information, share documents, and communicate safely, avoiding email and unsecured platforms.

03
Party Chat

Custom Branding

Let clients feel like they’re accessing a platform designed just for them, under your brand. Make the Immediation platform your own with your logo, colors, and branding. Personalise notifications to build trust and showcase your professional identity.

04
White-label Branding

Panel Management

Immediation allows you to manage tens or hundreds of neutrals, search them based on specific criteria, create shortlists, enable parties to rank options, and oversee the selection process. This is especially useful for arbitration centers or firms looking to bid for specific panel work.

05
Panel Management

Automated Workflows

Let Immediation design custom, editable workflows tailored to your needs. We’ve developed some of the most detailed workflows to address our clients’ specific requirements, saving them valuable time.

06
Automated Workflows

Financial Management

Generate invoices quickly, either in bulk or individually, and easily accept credit card payments. You can also track holding accounts and download monthly reports to simplify the reconciliation process with your accounting system.

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07
Financial Management

Your trusted partner in dispute resolution

At Immediation we know you’re running a business. Let us make that business more efficient through automation, and putting all the tools you in one convenient interface.

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Flexible Pricing with Online Support

Sign up in seconds. Try it free for 14 days – no credit card required. Cancel anytime.

$499
$49

Professional

Ideal for solo practitioners and small mediation practices.

Features

  • CheckIncludes 1 User
  • Check2 Cases Per Month
  • CheckAutomated Intake Forms
  • CheckCase Management
  • CheckDocusign for Web-Conference
  • CheckInvoicing
  • CheckBasic Reporting
  • CheckOnline Help Guides
  • CheckBasic Level Customer Support (Email/Chat)
  • CheckAI Assistant (*Available Feb 2025)
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Popular
$3,050
$299

Team

Perfect for medium-sized mediation practices.

Features

  • CheckIncludes 10 Users
  • Check20 Cases Per Month
  • CheckAutomated Intake Forms
  • CheckCase Management
  • CheckCustom Branding
  • CheckDocusign Integration
  • CheckInvoicing
  • CheckBasic Reporting
  • CheckNeutral Selection
  • CheckClio Integration
  • CheckSliver Level Customer Support (Email/Chat/Phone)
  • CheckAI Assistant (*Available Feb 2025)
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Call Us
Call Us

Enterprise

Suitable for arbitration tribunals, ombudsmen, in-house HR departments, or organisations with custom ADR needs.

Features

  • CheckCustom Intake Form
  • CheckCase Management
  • CheckCustom Branding
  • CheckDocusign Integration
  • CheckInvoicing
  • CheckCustom Reporting
  • CheckPanel Management
  • CheckNeutral Selection
  • CheckClio Integration
  • CheckCustom End-User Training
  • CheckGold Level Premium Support (Email/Chat/Phone)
  • CheckDedicated Account Management
  • CheckQuarterly Reviews
  • CheckAI Assistant (*Available Feb 2025)
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Immediation provides a straightforward and efficient way to integrate with Clio.

When a case moves to mediation, there’s no need to manually replicate your case file from your legal practice management system into Immediation. This process can be handled automatically in 3 simple steps.

Clio
Admin Approval

Admin
Approval

The first step is for an organization admin to approve the integration for the organization. The integrations page is located under the organization menu.

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Connect To Clio

Connect
To Clio

Once an admin has approved the integration for their organization, team members can connect to Clio. The integrations page is located under the profile menu.

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Logging In

Logging
In

Logging into Clio is required, we use encrypted API’s to protect your information during the transfer of data.

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Making dispute resolution faster, easier, and more effective for you and your clients.

Our team

Leading digital transformation in alternative dispute resolution

Immediation empowers you as an ADR practitioner to work smarter, safer, and more efficiently.

Whether you’re helping a couple create a parenting plan, resolving landlord-tenant disputes, or handling cross-border conflicts, our tools simplify the process. Automate routine tasks and focus on what matters most— helping people resolve disputes.

With everything in one secure platform, you can streamline your work, protect sensitive information, and stay in control. Let us handle the details so you can move forward with confidence. Let’s make dispute resolution simple.

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Frequently Asked Questions

Check out our FAQs section for answers to some of the most commonly asked questions – and feel free to reach out to us with any additional questions you may have!

  • Do you (Immediation) provide mediators? Do you provide legal services?

    Immediation is a technology company that provides a platform to facilitate end-to-end alternative dispute resolution. We help sole mediators, arbitration centres, and accrediting bodies. We do not directly provide legal services.

  • Where are you (Immediation) based?

    We are an Australian company headquartered in Perth, Australia, with global customers.

  • Who owns Immediation? What is ADR Technology Pty Ltd?

    Immediation is a privately held company backed by private investors. We trade under the name ADR Technology Pty Ltd under the Australian Securities & Investments Commission (ASIC).

  • Is Immediation only a video conferencing platform?

    No, we began as a video conferencing platform over five years ago, and since then, our solution has grown into a comprehensive case management system for mediation, arbitration, and adjudication. Our clients vary widely, from individual mediators to arbitral tribunal centres and industry-specific educational programs. We’re flexible regarding video conferencing—you can use Zoom, MS Teams, Google Hangouts, or any other platform of your choice, not just our web conferencing tool.

  • Can you deliver prompt customer support despite being based in Australia?

    Yes, we operate with a distributed team and can address customer support requests within the same day, often within the hour, even across US and European time zones. We can discuss and tailor our services for larger firms with specific support SLAs to meet your needs.

  • What’s Included in Each Support Level?

    Your Immediation subscription plan determines your support level.

    Here’s a breakdown of what each level includes.

    Support Levels Basic Silver Gold Premium
    Online Help Guides Yes Yes Yes
    Email Yes Yes Yes
    Online Chat Yes Yes Yes
    Phone Yes Yes
    Dedicated Account Manager Yes
    Average Response Time 24 Hours 8 Hours 4 Hours
  • What happens if I exceed the allocated cases for my current subscription?

    With the Professional Edition, you receive 2 cases per month, while the Team Edition allows for 20 cases monthly.

    If you surpass these limits within a given month, each additional case will incur the following charges:

    Edition Name AUD USD EUR GBP
    Professional  $20.00  $17.00  €16.00  £12.00
    Team  $15.00  $12.00  €11.00  £9.00

     

    We will charge for these additional cases at the end of the calendar quarter (March, June, September, and December). We’ll conduct a “true-up” and charge your credit card on file for any cases exceeding your subscription allocation. This is to make it easy for you as we don’t want to make it easy for you to open cases.

    No need to worry—we won’t charge you for any “test” cases. Each quarter, we’ll provide a list of instances for you to review and reconcile. Charges will apply only to actual cases involving factual disputes.

     

  • Do my cases have an expiration date?

    No, your cases won’t expire if you maintain an active subscription. This includes the cases in your subscription and any additional cases you purchased. If you choose to cancel, we’ll grant you a 14-day grace period for you to retrieve your case details. After that, your account access will be revoked.

    Your account will remain dormant for six months, allowing you to reactivate your subscription and regain access to your data. Alternatively, you can request that we permanently purge your information once you leave, making it irrecoverable.

  • I am not a big company, just a small firm, can I still use your solution?

    Yes, absolutely. We offer a solution designed for all alternative dispute resolution practitioners. While many of our features are tailored for larger tribunal centres and adjudication schemes, you’re not required to use them. We also provide packages specifically designed for smaller businesses, and as your business grows, you can easily adopt additional features.

More Questions

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To discuss the business challenges you would like the Immediation platform to solve, call or email.

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