About us
We believe simplifying key aspects of the alternative dispute resolution process can provide practitioners with the tools to resolve conflicts more effectively. While the court system is essential in certain situations, many disputes can and should be resolved outside of it, saving both time and money, as well as reducing emotional stress. Whether it’s a custody battle, a rental dispute with your landlord, or a commercial cross-border trade dispute between companies, we can provide the tools to make a meaningful difference. We’ve all experienced, or know someone who has faced, the challenges of navigating the daunting court system—and we want to change that. The more we can resolve disputes outside of court, the better. Let’s make Dispute Resolution Simple.
Our Story
Originally launched in 2017, Immediation began as an online dispute resolution platform with a direct-to-consumer approach. Since then, it has evolved into a comprehensive case management solution for Alternative Dispute Resolution (ADR) professionals. With tools for mediation, arbitration, adjudication, and even automated negotiation, we cover all aspects of dispute resolution. Immediation also collaborates with accrediting bodies to provide top-tier resources to new practitioners while ensuring we remain at the forefront of industry best practices and solutions.
Immediation is dedicated to building a robust ADR community by empowering practitioners to scale their practices efficiently, ensuring quicker access to resolution for more individuals. With the court system overwhelmed by a growing caseload, delays and rising costs are inevitable. Alternative dispute resolution (ADR) methods like mediation and arbitration offer a solution by delivering faster, more affordable outcomes, enabling parties to resolve conflicts outside the courtroom and easing the pressure on the judicial system. Let us provide you with the tools to make a meaningful impact.
Our Customers
We support sole mediators, arbitration centers, ombudsman services, and various dispute resolution processes, including in-house HR, sports complaints, and domain disputes, each with unique needs. Our tools streamline case management and boost efficiency. Across all sectors, we help customers work smarter and achieve better outcomes.
Our Team
Meet our executive team— with experience in legal technology, commercial strategy, and cultivating impactful partnerships.
Ryan is the CEO of Immediation, steering the company’s strategic vision and fostering meaningful partnerships. With over 11 years of experience managing Workshare technology in APAC, Ryan is a recognized leader and trusted advisor in the legal tech industry. He brings a unique blend of expertise in understanding customer pain points, entering new markets, and forging strong alliances. Ryan and his team guide ADR professionals to understand how technology can simplify operations and deliver faster, more effective outcomes. In his spare time, he studies Chinese and Japanese, enjoys indoor rock climbing, and competes in gymnastics.
David Woolstencroft brings a wealth of experience and expertise to Immediation, having co-founded the renowned legal technology company DocsCorp, which was acquired by Litera Technology LLC in 2021. He is currently the CEO of Novum Global, a prominent legal tech consulting and talent acquisition firm, and serves on the advisory board of software company Tensis. Additionally, Woolstencroft contributes to the legal community through his participation in the popular podcast, People in Legal.
Grace Ouyang, Chief Marketing Officer at Immediation, brings extensive expertise in branding, audience engagement, and strategic marketing. Her career began with a decade in visual marketing, where she crafted impactful campaigns and built strong brand identities through innovative strategies. At Novum Global, Grace enhanced the company’s brand visibility within the legal tech sector, driving successful marketing initiatives and fostering industry connections. Most recently, as General Manager of People in Legal, she amplified leadership stories and professional branding across the legal and technology sectors. At Immediation, Grace applies her marketing acumen to elevate the platform’s presence, drive growth, and deliver campaigns that resonate in the digital-first dispute resolution landscape.
Diverse corporate advisory, capital markets and corporate governance experience having held roles in accounting and debt and equity capital markets in Australia and the United Kingdom. Experienced in taking companies through the ASX listing process and NASDAQ listing compliance. Currently Company Secretary of Emvision Medical Devices Ltd (ASX:EMV) and Argenica Therapeutics Limited (ASX:AGN). Member of the Australian Institute of Chartered Accountants and a Certificated Member of the Governance Institute of Australia.
Will is the founder and developer behind Habeas.ai, an AI-powered legal research platform transforming how Australian legal professionals work. Beyond Habeas, he partners with organizations as a technical consultant and development partner, helping them navigate the integration of AI into their workflows. With deep expertise in both AI systems and human-centered design, he specializes in creating technology solutions that deliver measurable value while respecting existing professional practices. Will is leveraging his expertise to shape Immediations’ AI strategy, driving innovation in Alternative Dispute Resolution.
Your trusted partner in dispute resolution
At Immediation we know you’re running a business. Let us make that business more efficient through automation, and putting all the tools you in one convenient interface.
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Professional
Features
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Includes 1 User
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2 Cases Per Month
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Automated Intake Forms
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Case Management
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Docusign for Web-Conference
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Invoicing
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Basic Reporting
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Online Help Guides
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Basic Level Customer Support (Email/Chat)
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Ryan AI (March 2025)
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MarketPlace Listing (March 2025)
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Cultivation System - Essentials
Team
Features
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Includes 10 Users
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20 Cases Per Month
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Automated Intake Forms
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Case Management
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Custom Branding
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Docusign Integration
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Invoicing
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Basic Reporting
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Neutral Selection
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Clio Integration
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Sliver Level Customer Support (Email/Chat/Phone)
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Ryan AI (March 2025)
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MarketPlace Listing (March 2025)
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Cultivation System - Essentials
Enterprise
Features
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Custom Intake Form
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Case Management
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Custom Branding
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Docusign Integration
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Invoicing
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Custom Reporting
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Panel Management
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Neutral Selection
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Clio Integration
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Custom End-User Training
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Gold Level Premium Support (Email/Chat/Phone)
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Dedicated Account Management
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Quarterly Reviews
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Ryan AI (March 2025)
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MarketPlace Listing (March 2025)
Making dispute resolution faster, easier, and more effective for you and your clients.
Our team
Immediation empowers you as an ADR practitioner to work smarter, safer, and more efficiently.
Whether you’re helping a couple create a parenting plan, resolving landlord-tenant disputes, or handling cross-border conflicts, our tools simplify the process. Automate routine tasks and focus on what matters most— helping people resolve disputes.
With everything in one secure platform, you can streamline your work, protect sensitive information, and stay in control. Let us handle the details so you can move forward with confidence. Let’s make dispute resolution simple.
Frequently Asked Questions
Check out our FAQs section for answers to some of the most commonly asked questions – and feel free to reach out to us with any additional questions you may have!
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Do you (Immediation) provide mediators? Do you provide legal services?
Immediation is a comprehensive Alternative Dispute Resolution (ADR) platform, delivering best-of-breed ODR solutions in one seamless package while connecting practitioners with those seeking their services through our MarketPlace. As a technology company, we provide a seamless platform for end-to-end alternative dispute resolution, supporting sole mediators, arbitration centres, and accrediting bodies. However, we are not a law firm and do not provide direct legal advice.
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Where are you (Immediation) based?
We are an Australian company headquartered in Perth, Australia, with global customers.
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Who owns Immediation? What is ADR Technology Pty Ltd?
Immediation is a privately held company backed by private investors. We trade under the name ADR Technology Pty Ltd under the Australian Securities & Investments Commission (ASIC).
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Is Immediation only a video conferencing platform?
No, we began as a video conferencing platform over five years ago, and since then, our solution has grown into a comprehensive case management system for mediation, arbitration, and adjudication. Our clients vary widely, from individual mediators to arbitral tribunal centres and industry-specific educational programs. We’re flexible regarding video conferencing—you can use Zoom, MS Teams, Google Hangouts, or any other platform of your choice, not just our web conferencing tool.
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Can you deliver prompt customer support despite being based in Australia?
Yes, we operate with a distributed team and can address customer support requests within the same day, often within the hour, even across US and European time zones. We can discuss and tailor our services for larger firms with specific support SLAs to meet your needs.
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What’s Included in Each Support Level?
Your Immediation subscription plan determines your support level.
Here’s a breakdown of what each level includes.
Support Levels Basic Silver Gold Premium Online Help Guides ✔ ✔ ✔ Email ✔ ✔ ✔ Online Chat ✔ ✔ ✔ Phone ❌ ✔ ✔ Dedicated Account Manager ❌ ❌ ✔ Response Time 24 Hours 8 Hours 4 Hours -
What happens if I exceed the allocated cases for my current subscription?
With the Professional Edition, you receive 2 cases per month, while the Team Edition allows for 20 cases monthly.
Edition Cases per Month Professional 2 Team 20 If you surpass these limits within a given month, each additional case will incur the following charges:
Edition Name AUD USD EUR GBP Professional $20.00 $17.00 €16.00 £12.00 Team $15.00 $12.00 €11.00 £9.00 We will charge for these additional cases at the end of the calendar quarter (March, June, September, and December). We’ll conduct a “true-up” and charge your credit card on file for any cases exceeding your subscription allocation. This is to make it easy for you as we don’t want to make it easy for you to open cases.
No need to worry—we won’t charge you for any “test” cases. Each quarter, we’ll provide a list of instances for you to review and reconcile. Charges will apply only to actual cases involving factual disputes.
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Do my cases have an expiration date?
No, your cases won’t expire if you maintain an active subscription. This includes the cases in your subscription and any additional cases you purchased. If you choose to cancel, we’ll grant you a 14-day grace period for you to retrieve your case details. After that, your account access will be revoked.
Your account will remain dormant for six months, allowing you to reactivate your subscription and regain access to your data. Alternatively, you can request that we permanently purge your information once you leave, making it irrecoverable.
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I am not a big company, just a small firm, can I still use your solution?
Yes, absolutely. We offer a solution designed for all alternative dispute resolution practitioners. While many of our features are tailored for larger tribunal centres and adjudication schemes, you’re not required to use them. We also provide packages specifically designed for smaller businesses, and as your business grows, you can easily adopt additional features.
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