The #1 ADR Practice Management Software
Focus on the things that matter
We help you manage your cases in a clear, easy-to-understand way, simplifying the process for those unfamiliar with legal systems, so you can focus on resolving conflicts quickly.
Solutions / Use Case / Features
Efficiently manage cases with secure video rooms, automated workflows, and customisable reporting features.
Your trusted partner in dispute resolution
At Immediation we know you’re running a business. Let us make that business more efficient through automation, and putting all the tools you in one convenient interface.
Making dispute resolution faster, easier, and more effective for you and your clients.
Our team
Immediation empowers you as an ADR practitioner to work smarter, safer, and more efficiently.
Whether you’re helping a couple create a parenting plan, resolving landlord-tenant disputes, or handling cross-border conflicts, our tools simplify the process. Automate routine tasks and focus on what matters most— helping people resolve disputes.
With everything in one secure platform, you can streamline your work, protect sensitive information, and stay in control. Let us handle the details so you can move forward with confidence. Let’s make dispute resolution simple.
Frequently Asked Questions
Check out our FAQs section for answers to some of the most commonly asked questions – and feel free to reach out to us with any additional questions you may have!
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Do you (Immediation) provide mediators? Do you provide legal services?
Immediation is an Alternative Dispute Resolution (ADR) case management platform that forms part of the ADR Technology portfolio. ADR MarketPlace, also built by ADR Technology, serves as a central hub that connects individuals seeking ADR services with qualified practitioners. Please note that we are not a law firm and do not offer direct legal advice.
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Where are you (Immediation) based?
We are an Australian company headquartered in Sydney and Perth, Australia, with global customers.
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Who owns Immediation? What is ADR Technology Pty Ltd?
Immediation is a privately held company backed by private investors. We trade under the name ADR Technology Pty Ltd under the Australian Securities & Investments Commission (ASIC). ADR Technology are a team of savvy investors and business innovators bringing the best-in-class ADR technology to the market. You can learn more about ADR Technology through our website https://www.adrtechnology.com.au/
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Is Immediation only a video conferencing platform?
No, we began as a video conferencing platform over five years ago, and since then, our solution has grown into a comprehensive case management system for mediation, arbitration, and adjudication. Our clients vary widely, from individual mediators to arbitral tribunal centres and industry-specific educational programs. We’re flexible regarding video conferencing—you can use Zoom, MS Teams, Google Hangouts, or any other platform of your choice, not just our web conferencing tool.
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Can you deliver prompt customer support despite being based in Australia?
Yes, we operate with a distributed team and can address customer support requests within the same day, often within the hour, even across US and European time zones. We can discuss and tailor our services for larger firms with specific support SLAs to meet your needs.
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What’s Included in Each Support Level?
Your Immediation subscription plan determines your support level.
Here’s a breakdown of what each level includes.
Support Levels Basic Silver Gold Premium Online Help Guides ✔ ✔ ✔ Email ✔ ✔ ✔ Online Chat ✔ ✔ ✔ Phone ❌ ✔ ✔ Dedicated Account Manager ❌ ❌ ✔ Response Time 24 Hours 8 Hours 4 Hours -
What happens if I exceed the allocated cases for my current subscription?
With the Professional Edition, you receive 2 cases per month, while the Team Edition allows for 20 cases monthly.
Edition Cases per Month Professional 2 Team 20 If you surpass these limits within a given month, each additional case will incur the following charges:
Edition Name AUD USD EUR GBP Professional $20.00 $17.00 €16.00 £12.00 Team $15.00 $12.00 €11.00 £9.00 We will charge for these additional cases at the end of the calendar quarter (March, June, September, and December). We’ll conduct a “true-up” and charge your credit card on file for any cases exceeding your subscription allocation. This is to make it easy for you as we don’t want to make it easy for you to open cases.
No need to worry—we won’t charge you for any “test” cases. Each quarter, we’ll provide a list of instances for you to review and reconcile. Charges will apply only to actual cases involving factual disputes.
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Do my cases have an expiration date?
No, your cases won’t expire if you maintain an active subscription. This includes the cases in your subscription and any additional cases you purchased. If you choose to cancel, we’ll grant you a 14-day grace period for you to retrieve your case details. After that, your account access will be revoked.
Your account will remain dormant for six months, allowing you to reactivate your subscription and regain access to your data. Alternatively, you can request that we permanently purge your information once you leave, making it irrecoverable.
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I am not a big company, just a small firm, can I still use your solution?
Yes, absolutely. We offer a solution designed for all alternative dispute resolution practitioners. While many of our features are tailored for larger tribunal centres and adjudication schemes, you’re not required to use them. We also provide packages specifically designed for smaller businesses, and as your business grows, you can easily adopt additional features.
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