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A feast of features.

The #1 ADR Practice Management Software

A feast of features.

We’ve wrapped all your ADR requirements into one “plug and play”, fully-configurable platform to meet your specific needs.

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Solutions / Use Case / Features

Efficiently manage cases with secure video rooms, automated workflows, and customisable reporting features.

Advanced Private Rooms

Platform configures legal party (or client-lawyer teams) to be moved in and out of rooms seamlessly.

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Advanced Private Rooms

Automated Negotiation

For lists with large numbers of financial disputes, our automated negotiation tool can reduce the number of cases going to trial.

It can take the pain out of the negotiation; enable the asynchronous resolution of financial disputes and reduce cost.

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Automated Negotiation

Panel Management

Manage a panel of distinguished neutral parties from a few, to hundreds. Automate the process of querying by hundreds of criteria, through to their ranking and appointment.

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Panel Management

Document Co-Drafting

Pass the pen co-drafting, perfectly formatted documents during the video conference.

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Document Co-Drafting

Financial Management

Create invoices in bulk or individually, accept credit card payments, and track holding accounts. Download your monthly reports and reconcile with your accounting system.

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Financial Management

E-Signing

Seamlessly finalise and sign documents during the matter; including with people who are not in the room.

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E-Signing

Reporting

Use “Case Facts” to add additional criteria to your reporting. Customise your downloadable reports to suit your organisation.

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Reporting

Preliminary Conference

Cases are set up so that you can easily hold preliminary conferences in the same place.

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Preliminary Conference

Public and Private Chat

Communicate easily when someone is in a private room.

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Public and Private Chat

Quick Conference

If you don’t need to set up a confidential legal case, quickly create a conference.

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Quick Conference

Screensharing

Screensharing functionality can be configured as required.

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Screensharing

Secure Encrypted Video

Military level encryption ensures the security, privacy and confidentiality of your cases; upholds ethical obligations.

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Secure Encrypted Video

Settlement Agreements

Enables speedy resolution for matters during the mediation; get the case done and dusted then and there.

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Settlement Agreements

Automated Intake Forms

Allow your clients to provide their sensitive case information securely, through automated intake forms that you can edit to suit your organisation’s requirements.

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Automate Intake Forms

Workflows

Let Immediation create an organisation specific workflow that you can edit and tweak to suit your processes.

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Automated Workflows

White-label Branding

Make the Immediation platform your own by putting your logo, icon and brand colour on it. You can edit all notifications with your company information as well.

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White-label Branding

Your trusted partner in dispute resolution

At Immediation we know you’re running a business. Let us make that business more efficient through automation, and putting all the tools you in one convenient interface.

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Leading digital transformation in alternative dispute resolution

Our professional team

Leading digital transformation in alternative dispute resolution

Immediation has always believed in providing efficient, secure and cost-effective solutions, for ADR practitioners.

Whether it’s mediation, arbitration, adjudication or automated negotiation, we have tools to make it simple. If you want to automate your practice and get on with the work that adds value for your clients, leave the rest to Immediation.

Immediation offer a practice in a box, allowing you to automate repetitive tasks, keep all information secure and stay in complete control of your case load.

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Frequently Asked Questions

Check out our FAQs section for answers to some of the most commonly asked questions – and feel free to reach out to us with any additional questions you may have!

  • Do you (Immediation) provide mediators? Do you provide legal services?

    Immediation is a technology company that provides a platform to facilitate end-to-end alternative dispute resolution. We help sole mediators, arbitration centres, and accrediting bodies. We do not directly provide legal services.

  • Where are you (Immediation) based?

    We are an Australian company headquartered in Perth, Australia, with global customers.

  • Who owns Immediation? What is ADR Technology Pty Ltd?

    Immediation is a privately held company backed by private investors. We trade under the name ADR Technology Pty Ltd under the Australian Securities & Investments Commission (ASIC).

  • Is Immediation only a video conferencing platform?

    No, we began as a video conferencing platform over five years ago, and since then, our solution has grown into a comprehensive case management system for mediation, arbitration, and adjudication. Our clients vary widely, from individual mediators to arbitral tribunal centres and industry-specific educational programs. We’re flexible regarding video conferencing—you can use Zoom, MS Teams, Google Hangouts, or any other platform of your choice, not just our web conferencing tool.

  • Can you deliver prompt customer support despite being based in Australia?

    Yes, we operate with a distributed team and can address customer support requests within the same day, often within the hour, even across US and European time zones. We can discuss and tailor our services for larger firms with specific support SLAs to meet your needs.

  • I am not a big company, just a small firm, can I still use your solution?

    Yes, absolutely. We offer a solution designed for all alternative dispute resolution practitioners. While many of our features are tailored for larger tribunal centres and adjudication schemes, you’re not required to use them. We also provide packages specifically designed for smaller businesses, and as your business grows, you can easily adopt additional features.

More Questions

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To discuss the business challenges you would like the Immediation platform to solve, call or email.

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