Leading Innovation, One Case at a Time, with Ryan Reyes – Koffee Conversation Show

Immediation is a comprehensive Alternative Dispute Resolution (ADR) platform, delivering best-of-breed ODR solutions in one seamless package while connecting practitioners with those seeking their services through our MarketPlace.  As a technology company, we provide a seamless platform for end-to-end alternative dispute resolution, supporting sole mediators, arbitration centres, and accrediting bodies. However, we are not a law firm and do not provide direct legal advice.

We are an Australian company headquartered in Perth, Australia, with global customers.

Immediation is a privately held company backed by private investors. We trade under the name ADR Technology Pty Ltd under the Australian Securities & Investments Commission (ASIC).

No, we began as a video conferencing platform over five years ago, and since then, our solution has grown into a comprehensive case management system for mediation, arbitration, and adjudication. Our clients vary widely, from individual mediators to arbitral tribunal centres and industry-specific educational programs. We’re flexible regarding video conferencing—you can use Zoom, MS Teams, Google Hangouts, or any other platform of your choice, not just our web conferencing tool.

Yes, we operate with a distributed team and can address customer support requests within the same day, often within the hour, even across US and European time zones. We can discuss and tailor our services for larger firms with specific support SLAs to meet your needs.

Your Immediation subscription plan determines your support level.

Here’s a breakdown of what each level includes.

With the Professional Edition, you receive 2 cases per month, while the Team Edition allows for 20 cases monthly.

If you surpass these limits within a given month, each additional case will incur the following charges:

We will charge for these additional cases at the end of the calendar quarter (March, June, September, and December). We’ll conduct a “true-up” and charge your credit card on file for any cases exceeding your subscription allocation. This is to make it easy for you as we don’t want to make it easy for you to open cases.

No need to worry—we won’t charge you for any “test” cases. Each quarter, we’ll provide a list of instances for you to review and reconcile. Charges will apply only to actual cases involving factual disputes.

No, your cases won’t expire if you maintain an active subscription. This includes the cases in your subscription and any additional cases you purchased. If you choose to cancel, we’ll grant you a 14-day grace period for you to retrieve your case details. After that, your account access will be revoked.

Your account will remain dormant for six months, allowing you to reactivate your subscription and regain access to your data. Alternatively, you can request that we permanently purge your information once you leave, making it irrecoverable.

Yes, absolutely. We offer a solution designed for all alternative dispute resolution practitioners. While many of our features are tailored for larger tribunal centres and adjudication schemes, you’re not required to use them. We also provide packages specifically designed for smaller businesses, and as your business grows, you can easily adopt additional features.